TERMS & CONDITIONS
TICKITAPE TERMS AND CONDITIONS
Welcome to our Website. We hope you have found the product you are looking for. Making a purchase on our website could not be easier. When you browse our site, please add any items you wish to purchase into your basket, then follow the pointers at checkout to proceed with and complete your purchase. By purchasing on our website, you agree to the following terms and conditions:
GENERAL TERMS AND CONDITIONS
This website is owned and operated by Adhesive Specialities Ltd of Tickitape House 31 Bone Lane, Newbury, Berkshire, RG14 5SH. If you wish to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please e-mail us at firstname.lastname@example.org or telephone us on 01635 49825
By continuing to browse and use our Website, you agree to comply with and be bound by the following terms and conditions.
OWNERSHIP OF RIGHTS
All rights, including copyright, in this website, are owned by or licensed to Adhesive Specialities Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
PRICES AND ACCURACY OF CONTENT
We have taken every care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the products or their prices as advertised on this website. All prices are subject to those ruling at date of despatch and are subject to revision at any time if the Sellers costs rise through circumstances beyond their control. All prices are displayed inclusive of VAT. Our VAT number is GB238606061.
If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new prices are acceptable. If it is not acceptable, then you have the right to cancel your order.
To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.
DAMAGE TO YOUR COMPUTER
We make an effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the site. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All items are subject to availability. We will inform you as soon as possible if the goods you have are not available.
You are able to correct errors on your order up to the point on which you click on “submit” during the order process.
Payment must be made in full prior to despatch. We currently only accept PayPal payments; you do not require a PayPal account for this.
Please note that we are only able to deliver to addresses within the United Kingdom when orders are placed through our Website. We will provide the goods to the address you specify for delivery in your order. This address must be accurate.
We aim to deliver all stocked items within 4-6 working days. A signature may be required, so it is the responsibility of the customer to ensure someone will be available at the delivery address for the signature of the parcel.
All delivery dates are approximate, and the Seller shall be under no legal liability for late delivery or failure to deliver if such failure is due to any factor outside the control of the Seller. In the case of orders involving more than one delivery, any delays in delivery requested by the Buyer shall be at the discretion of the Seller. Non-receipt or other differences must be notified within seven days of the despatch date. Claims will not be accepted after this period.
RISK AND OWNERSHIP
Risk of damage to or loss of the Goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER
You will need to provide us with your e-mail address, and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
While every endeavour will be made to supply products following samples submitted, if requested, the Seller cannot guarantee this. Products will meet the specification in force at the time, but specifications can be changed without notice.
Unless otherwise stated all tolerances will be those permitted by the various trade associations dealing with the material sold, or permitted and accepted by custom and practice.
The user must at all times satisfy himself that our products used are suitable. The Seller can accept no liability for the use to which products are put or the way in which they are used. Any recommendations stated by the company are made in good faith but cannot over-ride the fundamental obligation of the User to satisfy himself at all times as to the suitability because of the widely varying environmental conditions, the standards of application, and the changes in technology which alter the properties of materials with which our products are expected to perform.
Under the Consumer Contracts (Information, Cancellations and Additional Charges) Regulations 2013, you have the legal right to cancel your order up to 14 days after the day on which you receive your goods (with the exception of any made to order items). You do not have to give us any reason for cancelling your contract. However, you will need to notify us in writing or in any other durable medium if you wish to cancel your contract.
You will receive a full refund of all your money without undue and within 14 days after the day on which we receive the goods back.
We may deduct from your refund, for the following;
• Delivery charges. The refund will only include the necessary delivery charges. If you chose a more delivery charge, you might not get that back.
• Return of goods. For the cost of returning the goods to us if we have organised the collection.
• Reduction in the value of the goods due to the roll of tape is incomplete.
The Company at this moment warrants that all new goods supplied are free from defects in materials and workmanship and meet the specification currently in force. The Company’s liability is limited to free of charge replacement of goods where it considers this to be necessary. No liability will be accepted for consequential loss. This warranty is valid for six months only from the delivery date, and any claims must be received in writing during this period. The warranty is only valid if the goods are stored in a cool, dry place and a manner generally befitting good commercial practice.
Claims will only be considered if the goods or a representative sample of the products has been returned to the Seller for examination.
Where credit notes are issued, they are placed to the account of the buyer and are not valid for a cash refund. They can only be offset against the cost of further goods or services. Furthermore, the validity of any credit note is limited to 12 months from the date of the credit note.
CHANGES TO LEGAL NOTICES
We reserve the right to change these terms and conditions from time to time, and you should look through them as often as possible.
LAW, JURISDICTION AND LANGUAGE
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such agreement agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
We have an experienced and friendly sales team who will advise and guide you through our extensive range of tapes, and if we don’t stock the product you want, we will do our best to source it for you.
Our in house quality system is designed to provide excellent value and good customer service.
We are pleased to receive any enquiry and have the ability to supply regardless of quantity. No enquiry is too small and every customer is of the utmost importance to us.
Please feel free to contact us for any information you may require.