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PRIVACY & COOKIE POLICY

Introduction
  • We are committed to safeguarding the privacy of all our customers; in this policy, we explain how we will treat your personal information.

  • We will ask you to consent to our use of cookies under the terms of this policy when you first visit our website.

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Collecting personal information​

  • We may collect, store and use the following kinds of personal information:

  1. Contact name

  2. Contact Email address

  3. Telephone number

  4. Company address and Registration number address

  5. Cookies and data usage

  6. information about your computer and your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of stay, page views and website navigation paths);

  7. information that you provide when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details);

  8. information that you provide to us to subscribe to our email notifications and newsletters (including your name and email address);

  9. information that you provide to us when using our services, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

  10. information relating to any purchases you make of our goods and services or any other transactions that you enter into (including your name, address, telephone number, email address and card details);

  11. information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);

  12. information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and

  13. any other personal information that you choose to send to us.

    • Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information following this policy.

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Using personal information:
  • Personal information submitted to us will be used for the purposes specified in this policy.

  • We may use your personal information to:

  1. administer our website and business;

  2. personalise our website for you;

  3. send you goods purchased through our website or sales team;

  4. send statements, invoices and payment reminders to you, and collect payments from you;

  5. send you non-marketing commercial communications;

  6. send you email notifications that you have specifically requested;

  7. send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

  8. provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

  9. deal with enquiries and complaints

  10. keep our Business secure and prevent fraud; and

  11. Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

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  • If you submit personal information for publication on our website, we will publish and otherwise use that information following the licence you grant to us.

  • Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the site.

  • We will not, without your express consent, supply your personal information to any third party for their or any other third party's direct marketing.

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Disclosing personal information
  • We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

  • We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

  • We may disclose your personal information:

    1. to the extent that we are required to do so by law;

    2. in connection with any ongoing or prospective legal proceedings;

    3. to establish, exercise or defend our legal rights (including providing information to others for fraud prevention and reducing credit risk);

    4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

    5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

  • Except as provided in this policy, we will not provide your personal information to third parties.

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International data transfers
  • Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information following this policy.

  • Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.

  • Personal information that you publish on our website or submit for publication on our site may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

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Retaining personal information
  • Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations about the retention and deletion of personal information.

  • Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

  • Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

    1. to the extent that we are required to do so by law;

    2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

    3. To establish, exercise or defend our legal rights (including providing information to others for fraud prevention and reducing credit risk).

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Security of personal information
  • We take the protection of personal information seriously and will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

  • We will store all the personal information you provide on our secure servers.

  • You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

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Amendments

    • We may update this policy from time to time by publishing a new version on our website.

    • You should check this page occasionally to ensure you are happy with any changes to this policy.

    • We may notify you of changes to this policy by email or through the private messaging system on our website.

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Your rights
  • We aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

  • If you wish to be informed of what personal data we hold about you, please contact us.

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  • In certain circumstances, you have the right to:

  1. Access and receive a copy of the Personal Data that we hold about you.

  2. Rectify any Personal Data held about you that is inaccurate

  3. Request the deletion of any Personal Data held about you, if (a) you withdraw your consent, (b) if it is no longer necessary for us to use your data, (c) if you object to the use of your personal data and we don’t have a good reason to continue to use it, (d) if we haven’t handled your data in accordance with our obligations.

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Third-party websites
  • Our website includes hyperlinks to, and details of, third party websites.

  • We have no control over and are not responsible for, the privacy policies and practices of third parties.​

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Updating information
  • Please let us know if the personal information that we hold about you needs to be corrected or updated.

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Cookies
  • Our website uses cookies.

    • A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

    • Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

    • Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

    • We use both session and persistent cookies on our website.

    • The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

      1. we use various cookies (RequestVerificationToken, UMB_UPDCHK, XSRF-TOKEN, XSRF-V umbLastOpenedMediaNodeId,) to recognise a computer when a user visits our website,
        track users as they navigate the site, improve the website's usability, administer the site, prevent fraud and improve the security of the website, target advertisements which may be of particular interest to specific users, validate authenticated users sessions and to facilitate the use of our site search engine.

    • Most browsers allow you to refuse to accept cookies; for example:

      1. in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

      2. in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

      3. in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

    • Blocking all cookies will harm the usability of many websites.

    • If you block cookies, you will not be able to use all the features on our website.

    • You can delete cookies already stored on your computer; for example:

      1. in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

      2. in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

      3. in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

    • Deleting cookies will hurt the usability of many websites.

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Data protection
  • We abide by all ‘data protection principles’ stated under ‘The Data Protection Act’ and the General Data Protection Regulation.

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Contact Us
  • If you have any questions about this privacy policy or wish to exercise your rights, please contact us

    • This website is owned and operated by ‘Tickitape’.

    • We are registered in England and Wales under registration number 09492253, and our registered office is at Adhesive Specialities Ltd, Tickitape House, 31 Bone Lane, Newbury, RG14 5SH.

    • Our principal place of business is at Adhesive Specialities Ltd, Tickitape House, 31 Bone Lane, Newbury, RG14 5SH.

    • You can contact us:

      1. by post, using the postal address given above;

      2. using our website contact form;

      3. by telephone, on the contact number published on our website from time to time; or

      4. by email, using the email address published on our website from time to time.

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