Please find below our conditions of sale
1. ORDERS
- Orders in respect of items specially manufactured to the Buyer’s requirements cannot be cancelled, except if the Buyer compensates the Seller.
- Such special orders will be deemed to be executed if an amount within 10% of the ordered quantity has been delivered.
- Orders for stock items are accepted subject to availability at the date of order.
2. PRICES
- All prices are subject to those ruling at the date of despatch and may be revised at any time if the Seller’s costs rise through circumstances beyond their control.
3. DELIVERY
- All delivery dates are approximate and the Seller shall be under no legal liability for late delivery, or failure to deliver, if such failure is due to any factor outside the Seller’s control.
- In the case of orders involving more than one delivery, any delays requested by the Buyer shall be at the Seller’s discretion.
- Non-receipt or discrepancies must be notified within 7 days of invoice date. Claims will not be accepted after this period.
- Each delivery (or part supply) shall be deemed to arise from a separate contract and shall be invoiced separately. Each invoice is payable in full in accordance with the terms of payment, regardless of any issue with other deliveries.
4. PAYMENT
- Payment must be made in full in accordance with the stated terms.
- Any payments received where the type is unclear will be treated as cheque payments. Cheque payments are processed no earlier than 5 working days from receipt to allow funds to clear.
5. QUALITY
- Whilst every effort will be made to supply products in accordance with submitted samples, the Seller cannot guarantee this.
- Products will meet the specification in force at the time, but specifications may change without notice.
- Unless otherwise stated, all tolerances will be those permitted by relevant trade associations or accepted industry practice.
- The Buyer must ensure that products are suitable for their intended use. The Seller accepts no liability for how products are used.
- Any recommendations are made in good faith but do not override the Buyer’s responsibility to assess suitability.
6. WARRANTY
- The Company warrants that all new goods supplied are free from defects in materials and workmanship and meet current specifications.
- Liability is limited to free replacement of goods where deemed necessary. No liability will be accepted for consequential loss.
- This warranty is valid for six months from invoice date, and claims must be made in writing within this period.
- The warranty is only valid if goods are stored in a cool, dry place in accordance with good commercial practice.
- Claims will only be considered if goods, or a representative sample, are returned for examination.
7. CANCELLATIONS
- Requests to cancel orders will be considered, but the Seller reserves the right to apply a 20% cancellation charge, particularly where costs have been incurred.
8. SLOW PAYERS
Where legal action is required to recover debt:
(a) County Court or Sheriff Court (Scotland): 20% surcharge on total invoice value.
(b) High Court: Interest at 18% per annum from due date.
9. CREDIT NOTES
- Credit notes are applied to the Buyer’s account and are not valid for cash refunds.
- They may only be used against future purchases and are valid for 12 months from issue.
10. REFUNDS
- Refunds will not be processed until one month after payment is received, to prevent fraud.
- Refunds must be requested in writing on company letterhead.
11. LEGAL
Ownership of goods remains with the Company until full payment has been received.
12. GDPR
- Data is used solely for administering customer accounts and future trading.
- It is stored securely in paper and/or digital format and accessed only by authorised personnel.
- Only necessary data is retained and is deleted when no longer required.
- Limited information may be shared with couriers to complete deliveries.
- Data will never be sold or passed on.
- All stored data is protected with up-to-date security, including firewalls and encryption.