About Us Banner

Delivery and Returns

DELIVERY

Please note that we are only able to deliver to addresses within the United Kingdom when orders are placed through our Website. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate.

We aim to deliver all stocked items within 4-6 working days. Signature may be required, so it is the responsibility of the customer to ensure someone will be available at the delivery address for signature of the parcel.

If a product is not currently stocked we will confirm the estimated delivery date with you prior to processing your order.

All delivery dates are approximate and the Seller shall be under no legal liability for late delivery, or failure to deliver if such failure is due to any factor outside the control of the Seller. In the case of orders involving more than one delivery any delays in delivery of the orders requested by the Buyer shall be at the discretion of the Seller. Non receipt or other differences must be notified within 7 days of despatch date. Claims will not be accepted after this period.

RISK AND OWNERSHIP

Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

QUALITY

Whilst every endeavour will be made to supply products in accordance with samples submitted, if requested, the Seller cannot guarantee this. Products will meet the specification in force at the time, but specifications can be changed without notice.

Unless otherwise stated all tolerances will be those permitted by the various trade associations dealing with the material sold, or permitted and accepted by custom and practice.

The user must at all times satisfy himself that our products used are suitable.The Seller can accept no liability for the use to which products are put or the way in which they are used. Any recommendations stated by the company are made in good faith but cannot over-ride the basic obligation of the User to satisfy himself at all times as to the suitability because of the widely varying environmental conditions, the standards of application, and the changes in technology which alter the properties of materials with which our products are expected to perform.

CANCELLATIONS

Under the Consumer Contracts (Information, Cancellations and Additional Charges) Regulations 2013, you have the legal right to cancel your order up to 14 days after the day on which you receive your goods (with the exception of any made to order items). You do not have to give us any reason for cancelling your contract. However, you will need to notify us in writing or in any other durable medium if you wish to cancel your contract.

You will receive a full refund of all your money without undue and within 14 days after the day on which we receive the goods back.

We may deduct from your refund, for the following;

·Delivery charges. The refund will only include the basic delivery charges. If you have chosen an alternative delivery method at a higher cost, you may not get that back.

·Return of goods. For the cost of returning the goods to us if we have organised the collection.

·Reduction in the value of the goods due to the roll of tape being incomplete.

WARRANTY

The Company hereby warrants that all new goods supplied are free from defects in materials and workmanship and meet the specification currently in force. The Company’s liability is limited to free of charge replacement of goods where it considers this to be necessary. No liability will be accepted for consequential loss. This warranty is valid for six months only from delivery date and any claims must be received in writing during this period. The warranty is only valid if the goods are stored in a cool dry place and in a manner generally befitting good commercial practice.

Claims will only be considered if the goods, or a representative sample of the goods has been returned to the Seller for examination.

CREDIT NOTES

Where credit notes are issued they are placed to the account of the buyer and are not valid for a cash refund. They can only be offset against the cost of further goods or services. Furthermore the validity of any credit note is limited to 12 months from the date of the credit note.